Service Terms & Policies
SpinCraft Audio LLC
Vintage Audio Repair & Restoration
Summerville, South Carolina
Effective Date: October 19, 2026
Website: https://spincraftaudio.com
1. General Service Information
SpinCraft Audio LLC (“SpinCraft Audio,” “we,” “our,” or “us”) provides inspection, maintenance, repair, and restoration services for select vintage audio equipment.
All equipment is accepted by appointment only. Customers must receive confirmation before dropping off or shipping equipment.
Submitting a service request, contacting SpinCraft Audio, or receiving an initial estimate does not guarantee that equipment will be accepted for service.
SpinCraft Audio reserves the right to decline or discontinue work based on equipment condition, safety concerns, parts availability, serviceability, repair complexity, workload, or other legitimate business considerations, consistent with applicable law.
Customers will be notified if an accepted repair cannot reasonably proceed.
2. Bench Fees and Diagnostic Charges
Turntable Bench Fee — $50
A $50 bench fee is collected at drop-off when applicable.
This fee is credited toward the final cost of an approved, completed repair or service.
If the customer declines the proposed repair, or the equipment is determined to be impractical or uneconomical to repair, the bench fee is retained.
Receiver and Amplifier Diagnostic Fee — $50
A separate $50 diagnostic fee applies to troubleshooting unknown receiver or amplifier faults.
This fee compensates SpinCraft Audio for inspection, diagnostic testing, and evaluation. It is not credited toward subsequent repair charges.
General Fee Policy
Bench and diagnostic fees compensate for professional evaluation and do not guarantee that equipment can be repaired successfully.
Applicable fees remain payable when equipment is determined to be unrepairable, parts are unavailable, or the customer chooses not to proceed with the proposed work.
No additional chargeable repairs will be undertaken without customer authorization.
3. Estimates and Repair Authorization
SpinCraft Audio will provide estimates for proposed repair work when applicable.
Customers may authorize repairs through Square estimate acceptance, email, text message, or verbal communication.
Verbal authorizations will be documented in the service record, including the date, approved scope of work, and authorized charges.
If additional defects, parts, or labor become necessary beyond the previously approved scope, SpinCraft Audio will contact the customer for authorization before proceeding with additional chargeable work.
Published prices represent fixed charges or starting prices as indicated. Final repair costs depend on equipment condition, necessary parts, repair complexity, and the scope of work approved by the customer.
An estimate is not a guarantee that all existing or future equipment defects have been identified.
4. Deposits and Special-Order Parts
SpinCraft Audio may require advance payment for expensive, special-order, or nonreturnable replacement parts.
Any required deposit, including its amount and applicable cancellation or refund conditions, will be disclosed before the customer authorizes the purchase.
If a customer cancels an authorized repair after parts have been ordered, the customer may remain responsible for nonreturnable parts and other previously approved expenses.
Any applicable supplier refunds will be accounted for when determining the customer’s final charges, subject to applicable law.
5. Vintage Equipment Condition and Repair Limitations
Vintage audio equipment may contain aging or deteriorated components, brittle wiring, previous repairs, undocumented modifications, worn mechanisms, or other pre-existing conditions.
Additional defects may become apparent during inspection, disassembly, diagnostic testing, or repair.
Equipment that initially appears operational may contain components approaching the end of their useful service life.
Repairing a specific malfunction does not constitute a complete restoration or guarantee the reliability or remaining service life of unrelated components.
SpinCraft Audio will make reasonable efforts to identify and communicate significant additional problems discovered during service.
If additional chargeable work becomes necessary, customer authorization will be obtained before proceeding.
SpinCraft Audio is not responsible for unrelated pre-existing defects or independent age-related failures that are not caused by its work.
Nothing in these terms excludes responsibility for damage caused by SpinCraft Audio’s negligence, improper workmanship, or other conduct for which liability cannot legally be excluded.
6. Customer-Supplied Parts
SpinCraft Audio may accept customer-supplied replacement parts or components at its discretion.
SpinCraft Audio reserves the right to decline parts considered unsuitable, incompatible, defective, unsafe, or of questionable quality.
Customer-supplied parts are not covered by SpinCraft Audio’s parts warranty.
Installation workmanship remains covered under the applicable limited repair warranty.
Additional labor resulting from incorrect, incompatible, or defective customer-supplied parts may involve additional charges, subject to customer approval.
7. Limited Warranty on Customer-Owned Equipment Repairs
Warranty Period: 30 Calendar Days
SpinCraft Audio provides a 30-day limited warranty on completed customer-owned equipment repairs.
The warranty begins on the date SpinCraft Audio notifies the customer that the repair is complete and the equipment is available for pickup.
What Is Covered
The warranty covers defects in workmanship and replacement parts supplied by SpinCraft Audio that directly relate to the specific authorized repair performed.
If an inspection confirms a covered defect, SpinCraft Audio will perform appropriate corrective work without additional charge.
What Is Not Covered
The warranty does not cover:
- Failures unrelated to the original repair.
- Pre-existing defects outside the approved repair scope.
- Independent age-related component failures.
- Ordinary wear and consumable components.
- Accidental damage, misuse, or improper handling.
- Damage caused by external electrical problems.
- Damage occurring during transportation.
- Unauthorized modifications or repairs performed by others.
Warranty Evaluation
Customers experiencing a suspected warranty issue should contact SpinCraft Audio before returning equipment.
If inspection confirms a covered defect, the issue will be corrected without additional charge.
If inspection identifies an unrelated or excluded problem, additional diagnostic or repair charges may apply. Any such charges will be disclosed and authorized before chargeable work is performed.
An inconclusive warranty evaluation does not automatically result in a customer charge.
Warranty Expiration
The warranty expires 30 calendar days after the original completion notification.
Warranty inspections, corrective repairs, replacement parts, or return visits do not restart or extend the original warranty period, except where applicable law requires otherwise.
8. Limited Warranty on SpinCraft-Restored Turntable Sales
Warranty Period: 90 Calendar Days
Turntables specifically advertised and sold by SpinCraft Audio as fully restored include a 90-day limited warranty beginning on the original purchase date.
The warranty covers defects in the turntable’s normal mechanical and electrical operation under ordinary, intended use, subject to the exclusions below.
What Is Covered
Covered defects arising during the warranty period will be evaluated and corrected by SpinCraft Audio without additional charge.
Coverage applies to the restored turntable’s normal mechanical and electrical operation, rather than solely to individual replacement parts.
What Is Not Covered
The warranty excludes:
- Normal stylus wear and other ordinary consumable wear.
- Accidental damage, misuse, or neglect.
- Improper handling, storage, or transportation.
- Damage caused by external electrical problems.
- Unauthorized repairs or modifications.
- Damage resulting from operation contrary to the equipment’s intended use.
Any additional exclusions applicable to a particular turntable will be identified in its sales documentation.
Warranty Expiration
The warranty expires 90 calendar days after the original purchase date.
Warranty inspections, corrective repairs, replacement parts, or return visits do not restart, renew, or extend the original warranty period, except where applicable law requires otherwise.
Customers must notify SpinCraft Audio of suspected warranty defects within the applicable warranty period.
Warranty Documentation
The applicable limited warranty will be made available for review before purchase.
Sales documentation may identify the turntable’s manufacturer, model, serial number, purchase date, and applicable warranty coverage.
9. Warranty Transportation and Service Arrangements
Customers are responsible for arranging and paying for transportation of equipment to and from SpinCraft Audio for warranty inspection or service.
All warranty inspections and returns must be arranged by appointment.
Customers should contact SpinCraft Audio before transporting or shipping equipment for warranty evaluation.
Damage occurring during customer-arranged transportation or improper handling is not covered by the applicable limited warranty, except where otherwise required by law.
Nothing in Sections 7 through 9 limits rights or remedies that cannot legally be excluded or restricted.
10. Repair Turnaround and Parts Availability
Estimated completion dates are provided in good faith and are not guaranteed.
Repair turnaround depends on current workload, equipment condition, parts availability, repair complexity, and the discovery of additional defects.
Delays may occur when replacement components are unavailable, additional testing is required, or further customer authorization is necessary.
SpinCraft Audio will make reasonable efforts to communicate meaningful changes to the proposed repair or anticipated completion schedule.
11. Payment and Equipment Release
Payment in full is due when authorized services are completed and before equipment is released to the customer, unless alternative arrangements have been approved.
Customers may pay at their scheduled pickup appointment using an accepted payment method.
Applicable charges may include authorized labor, replacement parts, bench fees, diagnostic fees, and other previously approved expenses.
An invoice or receipt will be provided documenting the services performed and applicable charges.
12. Equipment Pickup and Unclaimed Property
Customers are expected to collect equipment within 14 calendar days after being notified that service is complete, a repair has been declined, or the equipment is otherwise ready for return.
Additional pickup time may be arranged by mutual agreement before the original deadline.
SpinCraft Audio may make reasonable follow-up attempts regarding equipment that remains uncollected.
Equipment is not automatically considered abandoned after 14 days.
Any further action concerning unclaimed equipment, including storage, disposition, or recovery of outstanding charges, will be handled in accordance with applicable South Carolina law.
13. Equipment Photographs and Service Records
SpinCraft Audio may photograph equipment for documenting its condition, diagnosing problems, recording repair work, and maintaining service records.
Non-identifying equipment photographs and general repair descriptions may occasionally be shared for educational, informational, or promotional purposes.
Customer names, contact information, repair charges, and other personally identifying information will not be intentionally disclosed in public posts without permission.
Personal information and service records are handled according to the SpinCraft Audio Privacy Policy.
14. Customer Communication
Customers may be contacted by their preferred communication method regarding estimates, repair authorizations, diagnostic findings, scheduling, warranty concerns, and equipment pickup.
Customers are responsible for providing reasonably accurate contact information and notifying SpinCraft Audio of relevant changes.
SpinCraft Audio does not currently use service request information to send promotional email campaigns or newsletters.
15. Changes to Service Terms
SpinCraft Audio may update these Service Terms & Policies to reflect changes in business practices, service offerings, or applicable requirements.
Revised terms will be posted on the website with an updated effective date.
Changes will not retroactively alter previously agreed repair authorizations or warranty obligations except as permitted by applicable law.
16. Questions and Disputes
Customers are encouraged to contact SpinCraft Audio directly with questions regarding equipment condition, estimates, charges, completed services, or warranty coverage.
SpinCraft Audio will review concerns and make reasonable efforts to resolve them consistently with the authorized work, applicable warranty, and governing law.
17. Contact Information
SpinCraft Audio LLC
Vintage Audio Repair & Restoration
Summerville, South Carolina
Email: info@spincraftaudio.com
Phone: (843) 697-0808
Website: https://spincraftaudio.com