Privacy Policy
SpinCraft Audio LLC
Summerville, South Carolina
Website: https://spincraftaudio.com
Effective Date: October 19, 2026
Last Updated: October 19, 2026
1. Introduction
SpinCraft Audio LLC (“SpinCraft Audio,” “we,” “our,” or “us”) respects the privacy of visitors and customers.
This Privacy Policy explains what information we collect through our website, how we use and protect that information, and how you can contact us regarding your personal information.
By visiting our website or submitting a service request, you acknowledge that your information will be handled as described in this policy.
2. Information We Collect
When you contact SpinCraft Audio or submit a service request, we may collect:
- Your name, email address, and telephone number.
- Your preferred method of communication.
- Equipment manufacturer, model, serial number (if provided), and equipment type.
- Descriptions of equipment problems, service requests, and repair history.
- Photographs or other information you voluntarily provide by email or other communication.
- General location, referral information, and scheduling preferences.
- Correspondence and information related to estimates, repairs, invoices, and completed services.
We request only information reasonably necessary to respond to inquiries, evaluate equipment, perform services, and maintain appropriate business records.
Please do not submit passwords, financial account numbers, or other sensitive personal information through the service request form.
3. How We Use Your Information
Information collected may be used to:
- Review and respond to service requests or questions.
- Contact you regarding equipment, estimates, scheduling, and repairs.
- Prepare estimates, invoices, and service documentation.
- Maintain repair and transaction histories.
- Address customer concerns or warranty-related matters.
- Improve our website and customer experience.
- Comply with applicable legal, accounting, and business obligations.
SpinCraft Audio does not currently use information submitted through its service request form to send promotional email campaigns or newsletters.
We do not sell customer personal information to advertisers or data brokers.
4. Online Service Requests and Email
Our website uses WordPress and Forminator to collect service requests.
Information submitted through our service request form may be stored in our WordPress database and transmitted to our business email account for review and communication.
We use website hosting, email delivery, and related service providers to support these functions.
Submitting a service request does not guarantee that the requested service will be accepted, scheduled, or completed. Service arrangements are confirmed separately.
5. Equipment Photographs and Repair Documentation
Photographs submitted by customers or taken during the repair process may be used to document equipment condition, identify problems, and record completed work.
SpinCraft Audio may occasionally share non-identifying equipment photographs, technical observations, or general repair descriptions on its website or social media pages for educational, informational, or promotional purposes.
We do not intentionally include customer names, contact information, repair charges, or other personally identifying details in these public posts without permission.
Where equipment or circumstances could reasonably identify a customer, we may request permission before publishing the material.
Customers who have concerns about the public use of photographs of their equipment may contact us at info@spincraftaudio.com.
6. Website Analytics and Cookies
SpinCraft Audio uses Koko Analytics to understand general website traffic and improve its website.
Koko Analytics is configured for cookieless tracking. It helps us understand information such as website visits, pageviews, and popular pages without using analytics cookies to track individual visitors across websites.
Analytics records are configured for automatic deletion after 12 months.
Our website and its service providers may also use cookies or similar technologies necessary for website functionality, administration, security, or form operation.
We do not currently use Google Analytics, Meta Pixel, or targeted advertising tracking on this website.
If our tracking practices change, this policy may be updated accordingly.
7. Information Sharing and Third-Party Services
We may share or process information through service providers when reasonably necessary to operate our website and business.
These may include:
- Website hosting and WordPress services: To operate and maintain the website.
- Forminator: To receive and store service request information.
- Email services: To deliver notifications and communicate with customers.
- Backup services: To maintain recoverable copies of website files and information.
- Square and other business service providers: When used for estimates, invoicing, payments, or related transactions.
SpinCraft Audio does not collect or store payment card numbers directly through its website service request form.
Third-party websites and payment services may maintain their own privacy policies and data-handling practices.
We may also disclose information when required by law, in response to valid legal process, or when reasonably necessary to protect legal rights, property, customers, or business operations.
8. Information Storage and Retention
Customer information and service records are retained for as long as reasonably necessary for legitimate business purposes, including communication, repair documentation, warranty administration, accounting, tax compliance, and applicable legal obligations.
Different categories of information may be retained for different periods.
Website backups may contain copies of previously submitted information until those backups expire or are replaced according to applicable backup procedures.
Website analytics data is configured to be deleted automatically after 12 months.
When information is no longer reasonably necessary, we may delete it or otherwise dispose of it using appropriate methods.
9. Information Security
SpinCraft Audio takes reasonable measures to protect information collected through its website and business operations.
These measures may include encrypted website connections, account access controls, software maintenance, and backups.
However, no website, electronic communication system, or data storage method can be guaranteed to be completely secure.
Customers should avoid submitting sensitive information that is not necessary for a service request.
10. Your Information and Privacy Requests
You may contact SpinCraft Audio to request access to, correction of, or deletion of personal information we maintain about you.
We will review and respond to reasonable requests, subject to applicable law and legitimate business recordkeeping requirements.
Certain information may need to be retained for accounting, legal, warranty, transaction documentation, or other legitimate purposes.
To make a privacy-related request, email:
We may request reasonable verification before disclosing or modifying personal information.
11. External Websites and Social Media
Our website may contain links to third-party websites, including Facebook, payment providers, or other services.
SpinCraft Audio is not responsible for the privacy practices or content of websites operated by other organizations.
Visitors are encouraged to review the privacy policies of those websites before submitting personal information.
12. Children’s Privacy
SpinCraft Audio’s website and repair services are intended for a general audience seeking vintage audio equipment service and are not directed toward children under 13.
We do not knowingly solicit personal information from children under 13 through our website.
If we become aware that such information has been collected, we will take appropriate steps to address it.
13. Changes to This Privacy Policy
SpinCraft Audio may update this Privacy Policy to reflect changes in our services, website functionality, data practices, or applicable requirements.
Any updated policy will be posted on this page with a revised “Last Updated” date.
14. Contact Information
For questions about this Privacy Policy or the handling of your personal information, contact:
SpinCraft Audio LLC
Summerville, South Carolina
Email: info@spincraftaudio.com
Phone: (843) 697-0808
Website: https://spincraftaudio.com